Launch Offer!
R 110
INCLUDING VAT
Make sales! Build loyalty! Boost your career!
200 Customer service tips
Easy-to-follow practical guide
Customer service must-do’s for building better customer loyalty
Visual reference for easy understanding
Launch Offer!
R 209
INCLUDING VAT
Attract Customers! Make Sales! Boost Profits! In your own backyard …
179 Awesome Neighbourhood Marketing Promotions!
42 Proven Neighbourhood Advertising Tactics!
57 Ways to Market for Next to Nothing!
62 Customer Service Wows!
40 Sharp Social Media Tips!
… and many more tips!
Launch Offer!
R 209
INCLUDING VAT
Build Loyalty! Grow Profits! Deliver Sensational Service!
Lead, train and build a customer-service culture
Use atmosphere to attract customers
Put customer-service into practice
Manage feedback
Create loyal customer
Use social media and technology
Superstar Customer Service
“We saw significant improvement in performance when we introduced Basil O’Hagan to our dealer network throughout the country, through his workshops on Neighbourhood Marketing and Customer Service.”
Chris Russell, Operations Director
Jack’s Paint
415 Action-Packed Neighbourhood Marketing Tips
“Basil has made me realise I need to market my business in my community! His knowledge of retail and contacts has made it easier for me to ‘Get my A in G’ and just DO it!”
Sharon Tattersall, Owner
Supa Quick Gallo Manor
World Class Customer Service for South Africa
“Thank goodness Basil has taken the time to write this book. It consolidates the decades
of Customer Service experience this icon of retail and marketing has gained.”
Chris Wheeler, CEO
PostNet SA
Best of Both!
Special Combo Offer
R340.00
INCLUDING VAT & DELIVERY (within South Africa)