Basil O’Hagan’s much-anticipated second book is out now! With 175 Awesome Customer Service Tips!
This informative, easy-to-read customer service book is being hailed as the best in its field. It sold hundreds of copies in pre-orders and is set to become a must-have for all business people. It teaches Basil’s simple philosophy: put customer service at the centre of your business, and thrive.
- Lead, train and build a customer-service culture
- Use atmosphere to attract customers
- Put customer-service into practice
- Manage feedback
- Create loyal customers
- Use social media and technology
“It’s about time someone addressed neighbourhood marketing the way you do it, Basil. Our franchisees enjoy listening and learning from you. You truly are a legend.”
“Basil O’Hagan is probably South Africa’s best neighbourhood marketing guru!”
“Basil has made me realise I need to market my business in my community! His knowledge of retail and contacts has made it easier for me to ‘Get my A into G’ and just DO IT!”
Watch Basil’s Interview on BusinessDay’s The Big Small Business Show where he discusses the “10 Minute Market” and gives advice on how to promote your business to your direct target market. Basil is also a contributing editor to the Entrepreneur and Your Business magazines.